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| Job Location | Vadodara |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Defining , building and executing the delivery process from delivery station to customer addressEnsure enough bandwidth in territorial delivery team to ensure peak time delivery managementEngage closely with the delivery team including associates, developing and maintaining a highly motivated andperformance driven team.Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.Analysis of the data reports to identify performance bottlenecks and improve performanceImplement the formal process control and process improvement mechanisms such as KaizenEssential SkillsStrong leadership capabilities and people management skillsAbility to work under pressure situationsAbility to work in ambiguous situationsGood communication skills. Ability to communicate and exp lain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs.Analytic al Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks., Basic QualificationsGraduation. MBA desirable.People management experience. Experience in handling team is highly desirable.Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)Knowledge of city topography and road network is an added advant age. Management experience in delivery operations is desirable.
Keyskills :
quality standardsprocess controlpeople managementdelivery operationscustomer experienceprocess improvementdelivery performanc