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Service Manager

2.00 to 7.00 Years   Vadodara   20 Nov, 2024
Talish Solutions
Job LocationVadodara
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryFinTech
Functional AreaPublic Relations (PR)
EmploymentTypeFull-time

Job Description

    We have an opening for Service Manager our client in Vadodara.Job Title: Service ManagerLocation: [Vadodara] Department: Operations / Service ManagementAbout the Company:We are an innovative healthcare fintech company committed to providing seamless financial solutions to healthcare institutions. Our platform enhances financial management within hospitals, enabling improved patient care and operational efficiency.Position Overview:We are seeking a highly motivated Service Manager to join our dynamic team. In this role, you will be responsible for ensuring the smooth operation and effective implementation of our fintech solutions at hospitals and healthcare facilities. This involves daily visits to 4-6 hospitals to provide ongoing support, monitor system performance, troubleshoot issues, and ensure customer satisfaction.Key Responsibilities:Hospital Visits & Onsite Support:Visit 4-6 hospitals per day to ensure our fintech solution is functioning properly.Act as the primary point of contact for hospital staff, addressing technical or operational issues promptly.Provide on-site training for hospital staff on system usage, troubleshooting, and best practices.Monitor hospital performance metrics and ensure system adherence to agreed Service Level Agreements (SLAs).Customer Relationship Management:Build and maintain strong relationships with hospital stakeholders (administrators, financial officers, and IT teams).Regularly gather feedback from hospital staff and patients to understand service satisfaction and identify areas for improvement.Ensure a high level of customer satisfaction and retention by providing excellent service and proactive problem-solving.System Monitoring & Troubleshooting:Monitor system performance and identify any areas of concern.Respond to and resolve technical issues or service disruptions promptly.Coordinate with the internal technical team to ensure timely resolution of complex issues.Implementation & Upgrades:Assist with the implementation of new systems, upgrades, or feature rollouts at partner hospitals.Work with hospital IT teams to ensure smooth integration and setup of our fintech solutions.Reporting & Documentation:Maintain accurate records of hospital visits, issues encountered, and resolutions.Prepare regular service reports for internal teams and hospital management.Continuous Improvement:Identify opportunities to improve the service delivery process and enhance customer experience.Provide feedback to the product development team based on customer needs and pain points.Key Requirements:Experience:2 years of experience in service management, customer support, or a similar role in healthcare or fintech industries.Experience working directly with hospitals or healthcare providers is a plus.Soft Skills:Excellent communication and interpersonal skills.Strong problem-solving abilities and a customer-focused attitude.Ability to manage multiple hospital sites simultaneously and prioritize tasks effectively.Travel & Flexibility:Ability to travel daily to visit 4-6 hospitals, often in different locations.Flexibility to adjust visit schedules as required based on hospital needs.Kindly share your CV at hidden_emailSmit BhavreTalish Solutions91 hidden_mobile / hidden_emailwww.talishsolutions.com

Keyskills :
businessmarketingdevelopmentcoordinationrelationshipmanagementguide

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