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US Voice Support

1.00 to 5.00 Years   Vadodara,Other Gujarat   08 Mar, 2025
Etech Global Services
Job LocationVadodara,Other Gujarat
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Employment Type: PermanentJob Mode: On-siteJob Location: Vadodara GujaratShift Timings: Any 9 hours shift in 24 hours depending on business dynamics.Company DescriptionEtech Global Services is a business that delivers next-generation BPO solutions. Leveraging artificial and human intelligence, Etech focuses on critical behaviors to enhance customer experiences and shareholder value. With over 3,600 employees and ten state-of-the-art contact centers, Etech has the flexibility and scalability to partner with organizations of all sizes.Role Description Handle calls and emails with inquiries related to courses signed up by customers in timely manner. Respond to multiple calls or emails; gather and verify required information as appropriate. Understand customers reason to contact and attempt to provide solution following the specified guidelines. Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution. Gather all required information while working on customers reason to contact and update tickets based on the communication or escalate the same to concerned department. Obtain all required information and relay the same to other departments as per the protocol. Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing change.Qualifications Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 years age along with Excellent Oral & Written Communication skills can apply. Be Flexible in working hours which is a must. Comfort with and knowledge of how to use Microsoft Office, email etc. Excellent oral and written communication skills with superior typing speed; An unerring attention to detail; The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums. A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer. The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious; Experience working as part of a collaborative team we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.Skills Analytical Skills and Troubleshooting abilities Experience in Technical and Customer Support Strong Communication skills Excellent problem-solving skills Ability to work efficiently in a fast-paced environment Experience in a call center or customer service role is a plus Bachelors degree in a related field,

Keyskills :
Analytical SkillsTechnical SupportCustomer SupportCommunication skillsTroubleshooting abilities

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