Director of Customer Service

Job Description

Full job descriptionSummary:The Global Director of Customer Service will lead and oversee the customer service operations across multiple regions. This pivotal role will be responsible for driving world-class customer service across all Binks markets, including North America, Latin America, EMEA, and APAC. This is an exciting opportunity for an experienced, strategic leader to shape the future of our customer experience and ensure alignment with global operational excellence.Required:Education: Bachelors degree in Business Management, International Business, or a related field; Masters in Business Administration (MBA) or equivalent is preferred. Experience: Minimum of 10 years in customer service, with at least 5 years in a senior leadership role, preferably within a global manufacturing or industrial environment. Proven track record of managing customer service operations across multiple regions or countries, driving strategic initiatives and operational efficiencies. Strong leadership skills with experience in managing and developing globally distributed teams, fostering a culture of performance excellence and customer-centricity. Expertise in process design, continuous improvement, and implementing best practices across customer service functions. Technical aptitude and experience in industrial equipment, spray finishing, or related industries, with the ability to quickly learn and lead product knowledge initiatives. Strong business acumen, with the ability to align customer service objectives with corporate goals and drive results. Advanced proficiency with CRM systems, EDI processes, Epicor, and other customer service-related technologies. Excellent communication and interpersonal skills, with the ability to influence senior leadership and work collaboratively across functions. Travel Ability to travel both domestically and overseas

Keyskills :
communicationleadershipconflict preventionresolutionconflict transformationmanagementperformanceconflicttransformative mediationempowermentdelegationstrategicempathyactiveteamexcellentthinking