Help Desk Manager

Job Description

You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.Help Desk Manager Responsibilities:Managing and supporting a team of help desk technicians.Mentoring your team, providing training, and conducting performance evaluations.Monitoring team performance and developing feedback reports for management.Communicating with clients and providing in-person and phone support, if required.Troubleshooting and resolving technical issues.Managing escalations and ensuring any issues are resolved in a timely manner.Making recommendations to improve operational efficiency.Other DetailsSalary-30,000/- to 50,000/-Required Experience-0 To 6Minimum Age-18Help Desk Manager Requirements:Qualification Required-Diploma,Btech,M.tech,ITI,12th,All Graduate,HSCBachelors degree in computer science, information technology, or a related field.Work Department-Operation,Relationship Manager,Customer Support ManagerWork Industry-IT,Banking,Finance,Education,Tour and TravelsSkills-Excellent leadership and people management skills.for more clarification contact to this number -hidden_mobilehidden_emailRegardsHR Placement Team

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