AM Operations

8.00 to 13.00 Years Bangalore 17 Mar, 2023

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 4.0 - 7 Lakh/Yr
Industry	IT - Software
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

Creating an inspiring team environment
Constantly monitor &&& review performance metrics for achievement of objective.
To interface with respective work center for resolution of complaints.
To track &&& ensure closure of complaints.
To effectively manage Contact Centre operations for constant performance
achievements.
Identify relevant training needs of agents &&& ensure effective implementation.
Interface with IT/HR/ Training/Quality.
Collate data &&& generate MIS report.
Standards for Measuring Success
Monthly call analysis
Quantitative
Qualitative
No. of issues resolved within the standard time.
Agents productivity
Other key management attributes &&& Key Performance Indicators (KPIs) as agreed.

Spoken Communication skills
English Language skills
Proficient in Microsoft Windows && Mac OS
Probing skills
Analytical skills
Influencing skills
Interpersonal skills
Leadership qualities
Problem Solving skills
Counselling skills

Qualification: Graduate Preferably
Experience: 2 Years on papers as AM (Telecom domain )
The incumbent should be in the age group of 25-45 years.

Keyskills :
microsoft windowsmac osoperations

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