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Customer Support Executive

1.00 to 5.00 Years   Bangalore   23 Apr, 2024
ZG STAFFING SOLUTIONS
Job LocationBangalore
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    The role of the Customer Service Associate (CSA) - Voice, will be responsible for:Having daily interactions with the customer to handle issues from end to end via callGoing the extra mile to engage customers in solving issues and ensuring satisfactionQuickly and effectively building rapport with customers while diagnosing and resolving ssuesProviding white glove service and having the ability to provide an overall excellent customer experienceManaging customer expectations regarding estimated response timesRemote Requirements Maintain a secure, high speed internet connectionAbility to plug in ethernet cable into a modemHave a dedicated workspace in their homes or remote locations to provide services to the CompanyAbility to come into the campus to pick up equipmentEssential Functions An obligation to deliver exceptional customer serviceReceive inbound calls to gather and verify required information and do utmost within their power to solve customer problemsHave excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutionsAbility to learn new skills and quickly absorb and interpret new information, products, andfeatures from the perspective of the customerActively listen to the customer, and show empathy and patienceProvide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be takenEnsure policies and procedures are followed on all callsMaintain thorough knowledge of systems so that information can be researched and proper information is given to customerLearn and retain a thorough working knowledge of all existing and new process and proceduresAchieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSATAttend Team Meetings/additional training sessions as scheduledPerforms other duties as assignedCritical Skills Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciationAbility to show high emotional intelligence by remaining calm under pressure while solving the customers concernsAbility to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needsAbility to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customerAbility to work in a fast-paced, hectic, changing environmentAbility to organize and follow-up multiple tasks/details with accuracy and timelinessAbility to operate a phone system and personal computerAbility to adhere to all organizational policies and proceduresAbility to work a variety of shifts including days, afternoons, evenings, weekends and holidaysAbility to perform basic mathematical functionsAbility to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsEducational/Work Experience and Requirements Must successfully pass a background checkHigh school diploma or equivalent requiredPost secondary degree is a plusMust have at least six months customer service experience or equivalent5 DAYS WORKING 2 DAYS OFFOFFICE IN ELECTRONIC CITYNIGHT SHIFT (ROTATIONAL)2 WAYS CAB FACILITIES PROVIDEDFOR ONE OF THE LEADING COMPANIESSALARY:-25,000 TO 30,000

Keyskills :
customer supportcustomer servicecommunication skillsinternational bpo

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