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Associate 2 - Investor Services

2.00 to 7.00 Years   Bangalore   04 Jan, 2022
State Street Corporation
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software,Investment Banking / M&A
EmploymentTypeFull-time

Job Description

Key Responsibilities:

  • Working on Hedge fund & private equity investor services operations, showing ownership for a group of client assigned, taking initiative to own operations for assigned clients
  • Process Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects).
  • Ability to handle investor / client queries (telephonic & email) and timely resolution prior experience of handling direct investor / client communication would be preferred
  • Able to follow and strictly adhere to pre-established policies and procedures.
  • Responsible for preparing the standard operating procedure (SOP) and Job aid.
  • Maintain established quality/accuracy and timeliness standards with respect to all types of activities.
  • Interact with host location and clients and able to resolve all the queries independently.
  • Respond to internal and external queries, resolving discrepancies related to investor accounts.
  • Identify discrepancies affecting accounts, makes necessary corrections where possible, or route information to the originating area and follows through until corrections are made.
  • Require to co-ordinate with host location for daily deliverables, should able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline.
  • Able to work within pre-determined deadlines and prioritizing workloads whilst working under pressure.
  • In day to day operation, would be responsible for identifying any unusual or potentially suspicious transactional activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Skills:
  • Working knowledge of Microsoft packages, including Excel, Outlook and Word.
  • Good English, written and oral communication skills.
  • Should be able to interact and communicate with Co-workers in a clear, through and concise manner.
  • Organizational and time management skills
  • Good analytical, numerical and reasoning skills.
  • Good understanding of Anti-money laundering is a plus.
Academy & Experience:
  • 2 - 4 years of relevant experience in financial services.
  • Exposure to Hedge fund, Private Equity or Real Asset funds will be preferred.
  • Prior experience of handling direct investor / client communication will be preferred.
Candidate must have a university degree (accounting, business, mathematics, finance or economics),

Keyskills :
record keepingcustomer relationspresentation skillstime managementcontent managementprivate equitystatic datastandard operating procedurems officestatements of work sow

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