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Associate Group Manager - Software

5.00 to 10.00 Years   Bangalore   29 Dec, 2021
SLK Software Services Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Associate Group Manager - SoftwareThis role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values.KEY RESPONSIBILITIES AND ACCOUNTABILITIES

  • Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
  • Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
  • Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
  • Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
  • Collaborate with internal recruitment team for fulfilling onsite positions.
  • Ensure Talent Management through upskilling, succession & progression planning.
  • Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
  • Ensure the required gross margins targets are met while onboarding the new candidates
EDUCATION QUALIFICATION
  1. Degree: B.E, MBA
  2. Certifications (if any): Optional
MINIMUM EXPERIENCE REQUIRED
  1. Overall (in years): 15-18 years
  2. Relevant (in years): 5 years
DOMAIN/ FUNCTIONAL SKILLS
  • Knowledge of domain of the vertical/business unit
  • In-touch with key developments in the business across industry
,

Keyskills :
coachingsladeliverymentoringdrivingwork ordertalent managementcustomer relationshipsowsetcsatlesssurveysoftwarebusinesssourcingstaffingoffshore

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