Cloud Operations SME

Job Description

• Provide 24/7 L1/L2 support on relevant elementsPerform L1/L2 fault and service restorationPerform L1/L2 fault investigations and root cause analysis to resolve issues within SLAs.Input into Incident Reports and Problem ManagementUpdate TT with L1/L2 fault information, impact analysis and rectification.During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessaryCollect and analyses required logs and traces during and post fault investigationsSupport other L2 domain teams in identifying faultsDevelop, maintain and perform L2 Health Checks and scriptsDevelop and maintain L2 technical processes and toolsEnsure backup of all elements as per Back-Up policyAssist performance team in troubleshooting of Network performance issues and customer faults, CPDs.Review plans and results of IOT, SW release and feature testingReview regression test plan, specifications and results for SW updatesImplementation of SW updates including review release notes, impact/risk assessments, Maintain network baseline document set eg life cycle database for all elementsReview technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as requiredMaintain known issue list/ Risk Register Improve optimization of alarms, counters and thresholds.Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.Review, awareness and approval of CR activity and participate in Daily CR Review meetingsUsage data collection and controlPerform System Performance monitoring and analysisProvide Operational Acceptance for new elements being introduced into the networkProvide data for pre-sales support
Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program) Your skills and experience
• Identifying relevant specific components and interfaces needed for a cloud infrastructure & virtualization platform.
• Cloud Management Platform (VIM controller)
• End to end architectural know how on Openstack components (RHEL host OS & Linux components (ovs))
• System Administration of Linux ubuntu/VMware environment
• Nova(Compute) & Cinder(storage) and Ericsson Hyperscale datacenter solution like HDS 8000 HW knowledge,
• Basic knowledge of handling physical connectivity / switching .
• NFV and Mano architecture,
• Neutron(network), SDN and VLAN and overlay (VXLAN, MPLSGRE etc.)
• DC network virtualization based on SDN controllers and virtual switches
• Tenant virtual network implementation stretching across multiple NFVI
• Demonstrated experience in cloud administration in datacenter.
• Redhat 7, any one of the cloud technology (OpenStack, Azure, AWS)
• Backup/restore and Upgrade rollback and new VM s creation.
• Cinder, Ceilometer/Gnocchi/Aodh, Glance, Heat, Horizon, Keystone, Neutron, Nova, Libvirt/KVM, Pacemaker, Rabitt MQ
• Linux distributions: Ubuntu, Centos, Red hat New installation and trouble shoot.
• Thorough understanding of Cloud technologies and ecosystem.
• Analyze the issue and provide the root cause.
• In-depth understanding of Open Stack Architecture and the components and IaaS (Infrastructure as a service) deployments.
• Live experience in deploying / managing the Cloud Infra using Openstack .
• Senior level OpenStack experience (Minimum 2 years of Open stack) . Must know architecture, operations and be able to troubleshoot bugs within OpenStack to achieve root cause analysis
• Trouble shooting with OS for memory and CPU utilization breaches and provide RCA.
• Expert level Linux OS troubleshooting. Ability to troubleshoot issues with the underlying components of OpenStack when investigating incidents or testing new features and projects
• Demonstrated ability to use configuration languages like Ansible/Bash to create automations and manage systems
• Understands service deployment using the Virtualization, Orchestration, Image, and Bare Metal Provisioning services etc.
• Hands on skills on Shell scripting knowledge .
• Any experience on cloud technologies like Openstack / AWS is highly desirable
• Strong in fundamentals including Networking, Security, OS concepts, Virtualization etc.
• Design, Implement and Maintain Cloud infrastructure and services
• Server Hardware and Software integration & testing, installation of virtualization services, Cloud, server OS, applications.
• Configuring storage, networking and security functionalities.
• Storage knowledge like HP, EMC and IBM LUN creation and allocation.
• Network Knowledge with create and assigning VLANS.
• Knowledge with ticketing tool like ITSM, Incident management problem management change management.
Certifications Required:
• Cloud Open stack certificate
• RHEL & SUSE Certified Administrator
• Storage certificate HP, EMC, IBM etc.
Social Skills Proactive thinkingTeam playerPassion to continuously learn new thingsQuality mindsetProven record in customer focusAnalytical problem solverProven presentation skillsFlexibleEager to learn, willing to invest in continuous learningFluent written and spoken EnglishWhat we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
• Flexible fringe benefit system (cafeteria)
• Laptops and mobile phones (with SIM card) provided by the company
• Yearly bonus
• Risk, life, and accidental insurance
• On-site doctor with various preventive services and health screening programs
• Fully-equipped gym, sauna and fitness programs
• Personal support service and coaching
• Flexible working hours - the core time is between 9:30 and 15:30
• Hybrid way of working
,

Keyskills :
root cause analysisserver oslife cycleroot causedata centermobile phonesrelease notesshell scriptingdata collectionimpact analysis