Cloud Ops Lead

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part of Strategy and Technology lays the path for Nokia s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.The Cloud Ops Lead role will be part of the Nokia IT Infrastructure team which ensures the stability, availability and high performance of the infrastructure that serves Nokia s entire workforce and upholds the technology for almost every single interaction of the company s business. The IT Infrastructure team is responsible to set up, maintain and optimize Nokia s enterprise computing and networking capabilities. The team administers and continuously advances our Digital Workplace and grants IT support to a global community of end-users. On top of keeping end-users satisfied every day, our immediate strategic priority is to progress rapidly in our aggressive digital transformation and in our journey towards a cloud-based environment. As a member of IT Infrastructure, you will be part of a team that is redefining IT and shaping the future of Nokia.What you will learn and contribute to As Lead for Cloud Operations within the Nokia Digital Office (DO) team, the candidate will be responsible for leading a team of IT service delivery professionals responsible for delivering reliable and predictable data center services including servers, storage, database, virtualization, SAP, Windows technologies, Cloud infrastructure and data center facilities, during our transition to cloud.The role requires management of enterprise-scale service delivery through contracting agreements with 3rd party partners, and governance over supplier SLA performance, support, incident response, root cause analysis, and cost management. We are looking for individuals that actively look for ways to automate and simplify complex processes, consider present needs as well as think ahead to future needs, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.Your skills and experience Minimum Requirements
• BS degree in Computer Science, similar technical field of study or equivalent practical experience
• 10+ years IT support/operations and transformation experience; minimum of 5 years cloud operations on GCP/AWS/Azure
• Expertise in the Full Stack Development and Architecture on public cloud, Google experience preferred, AWS and Azure accepted
• Architecture Certification: Associate Cloud Engineer and/or Professional Cloud Architect, Google certification preferred, AWS and Azure accepted
• Software development experience in one or more general purpose programming languages such as java, c#, .net or C++
• Experience working with two or more of the following: web application development, Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval, natural language processing, networking, developing large software systems, and/or security software development
• Extensive development experience working on Java/Java EE, Spring and REST framework
• Strong experience in developing solutions using SQL, Oracle, No-SQL
• Experience in designing, developing and testing
• Strong practical use of CI/CD pipelines
• Practical utilization for Infrastructure automation through DevOps scripting (E.g. bash)
• Experience developing large scale and high volume multi-tiered web/mobile applications
• Experience in driving application architecture and design with considerations such as performance, scalability, reusability, and flexibility
• Expertise in Hybrid (Cloud + Cloud or Cloud +COLO) operations
• Proven track record of influencing and building credibility with highly technical, cross functional teams across all seniority levels
Preferred Requirements
• Experience Managing Global teams in the IT or Customer Support/Care domain
• Experience building backend infrastructure and/or experiment and data analysis framework or web application development
• Experience with database technologies such as SQL and No-SQL
• Good understanding of networking concepts (TCP/IP, routing, firewalls, subnets, VPCs)
• General knowledge about OpenStack or VMWare as a virtualization platform
• General understanding or experience with clustering technologies
• Cloud concepts linked with virtualization practical experience is needed
Soft Skills
• Committed to quality
• Operate autonomously and result driven
• Take ownership and accountability
• Flexible in taking up different roles and managing multiple technologies
• Take a lead role and maintain strong participation in the technical community to promote standardization across all Cloud areas
• Work collaboratively on projects and help achieve company goals
• Strong analytic, organization, presentation, customer service and facilitation skills
• Provide technical and organizational leadership
• Ability to prioritize and execute on multiple concurrent initiatives with related or independent goals
• Be a Voice of the Customer to share insights and best practices, connect with Engineering team to remove key blockers
• Demonstrated ability to think strategically about business, product, and technical challenges
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
voice of the customerit service deliveryroot cause analysisweb application developmentnatural language processingmobile application developmentit supportroot causedata center