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Customer Service Specialists

2.00 to 7.00 Years   Bangalore   29 May, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

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  • 2-4 years experience in a customer service and customer facing role at enterprise.
  • 2 years of relationship management.
  • 1 year experience in IT, Web Hosting, Web Designing/ Development firm.
  • Fluent in English, verbal and written communication.
  • Fluent in Local Languages will be an added advantage.
Specific Competencies:
  • English language competency verbal and written.
  • Excellent negotiation, persuasion and relationship building skills.
  • Excellent verbal and written communication skills.
  • Knowledge and understanding of software including database, spreadsheet, word processing and presentation packages.
  • Exercises good judgement and discretion with highly confidential materials.
  • Demonstrated relationship management skills coupled with a high level of professionalism.
  • Team player with the ability to work well under pressure.
  • Fast learner with strong analytical and problem solving skills.
  • Find it easy to build rapport and maintain a positive relationship with customers.
  • Proven organizational skills.
Key Responsibilities:
  • Work closely with customers to be their non-technical contact, ensuring that their experience is world class.
  • Respond to all customer requests and requirements.
  • Proactively engage with customers to ensure that they understand that they chose the best web hosting company in the world.
  • Closely partner with the all functions of the business to ensure a unified customer relationship and support environment.
  • Use the customer feedback to create a view of areas that need improvement.
  • Assist, as the organization grows, to ensure that all customers have a great experience with IIW Hosting.
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Keyskills :
salescustomer service deliveryfinance shippingweb hosting web designingemail hosting

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