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Help Desk Executive

2.00 to 3.00 Years   Bangalore   09 Feb, 2021
Jones Lang LaSalle (JLL)
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Helpdesk Executive Property & Asset ManagementWhat this job involves:

  • The Help Desk Executive is responsible for maintaining the Club, banquet and complaint Management
  • Work closely with the Facility Executive
  • Assist Estate Manager in the documentations
Responsibilities
  • Maintaining and Monitoring all the activities related to Club House and provide support for office Administration
  • Maintaining all the activities of banquet hall
  • Ensure upkeep of the Club premises and banquets
  • Daily operations of the Help Desk function including delivery, problem escalation/resolution
  • Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
  • Perform related duties as assigned by the EM
  • Responsible for Office up keep, Staff punctuality
  • Responsible for office management, agreements, Govt. approvals, assist EM in legal matters
  • Receive & log calls/complaints/requests from clients/customers/tenants etc.
  • Forwarding on reactive calls to EM / Engineers / maintenance staff
  • Issue job cards
  • Handle Complaint Management System efficiently and effectively
  • Answering queries from the clients / customers
  • Provide necessary inputs for Daily Management Report
  • Ensure that DMR is shared with all the stake holders daily.
  • Generating Performance reports to present to the Management on Monthly basis
  • Monitoring the ongoing works schedule
  • Filing of paperwork
  • Taking/Producing Minutes of Weekly and Monthly Meetings
  • Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required
Sounds like you To apply you need to be:Experience & Education
  • Minimum 2- 3 years experience in a helpdesk/end user support role.
  • Bachelor s Degree or graduate/MBA or related field preferred
  • Basic understanding PC hardware and connectivity components
  • Strong knowledge of Windows OS & Office
  • Basic understanding of WEB technologies and components
  • People Person likes people, able to work in an open environment
  • Excellent phone skills, good listener
  • Experienced in communicating with senior and executive level managers
  • Good written and verbal communications
  • Ability to multi-task in a fast paced, constantly changing environment
  • Procedure oriented, ability to work a flexible schedule including overtime and workday changes
Behavioural Competencies
  • Strategic Thinking & Leadership
  • Effective mix of strategic and tactical thought process
  • Excellent grasp of language as well as content generation, marketing, management and generation
  • Experience working in heavily matrixed environments and leading by influence
  • Expertise in influencing business strategies and aligning communications with commercial objectives
What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Requesam.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.,

Keyskills :
mailuser supportaffirmative actionwindows oslegal mattersselection processequal employment opportunityoffice equipmentflexible scheduleloggingmiscustomer relationsmanagement systempc hardwaredocumentationcomplaint managementweb technologie

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