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Hiring for TeamLead

5.00 to 7.00 Years   Bangalore   16 Aug, 2022
GFL RECRUITMENT PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryManagement Consulting / Strategy
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job DescriptionRoles and Responsibilities Handle a team of 35-40 Associates. Take care of shrinkage and attrition. One on one call listening and feedback. Refresher training to enhance the skills. Drive teams performance by sharing the feedback with the bottom performers dailybasis. Call Auditing. Escalated call handling Mail writing to the highly aggressive customers to make them calm down Hire new and appropriate candidates for the process whenever its required. Responsible to provide training to new candidates and refresher training toenhance the performance of old agents along with Quality Analysts. Report Making and many more.Desired Skills and Abilities: Good written communication Skills - English Basic Telephone Etiquettes & MS Office Typing Skills minimum 55 WPM withaccuracy of 90%. Basic System navigation skillsRequired min 50-70 Words per Minute typing speed.Education/ExperienceWork timing:8:30 PM to 5:30 AM (6 Days Working - Mon-Sat) -WORK FROM OFFICETRANSPORT FACILITY PROVIDEDEducational Requirement: GraduationAn e-commerce Experience is not Mandatory. But should have ecommerce knowledge.Voice:US Accent / HIGH-LEVEL FLUENCY IN ENGLISHExperience:5-7 YearPackage: 40k to 50k take-home

Keyskills :
team leadingteam management

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