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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Pharma / Biotech |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
The IT Service Management Specialist is a member of the IT-IH Global Ops Center & Compliance Service Management team whose mission is to enable IT service delivery and support. The Specialist participates in transformational initiatives as related to ITSM. This includes the ongoing definition and improvement of service management processes and supporting tools. Processes include incident, change, problem, configuration, request and service level management processes. The Service Management Specialist will provide business analysts services to support our ongoing services as well as searching for areas of improvement. He / she is responsible for standardizing processes, templates and tools that support industry best practices and applying continual service improvements to remediate process gaps. IT Service Management Analyst requires soft skills, diplomacy and tact necessary to work effectively within a large IT department.Essential Duties and Responsibilities:
Keyskills :
teachingsurgerytheatreptsadministrationit service deliveryit service managementservice level managementbmc remedysoft skillsit servicesmusic making