Lab Support Engineer 2

Job Description

Lab Support Engineer 2Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What s more, they work with engineering teams to create hardware configuration test plans in support of software development.Join us to do the best work of your career and make a profound social impact as a Lab Support Engineer 2 on our Lab Support Engineering team in Bangalore.What you ll achieve As Lab Support Engineer 2, will provide support for all customers as it relates to network design, network operations, network convergence and network security. You will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. Adhere to administrative policies and escalation procedures. You will be actively expanding your scope of knowledge by learning about new technologies, procedures and help to resolve complex customer issues. You must possess good written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Demonstrates a high degree of self-initiative. Must be able to adapt to the changing daily priorities in a fast paced engineering lab environment. Performs other duties as required.You will:
• To maintain a high-degree of customer service for all support queries and adhere to all ITIL & ITSM principles.
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively.
• Identify and escalate repeat issues or service risks and take appropriate actions to address them.
• Manage the documentation of new procedures and technical troubleshooting activities that facilitate first level resolution by the team, as well as appropriate procedural (SOP) adoption for appropriate assignment and follow through.
• Provide technical assistance and consulting to the users if necessary.
• Focuses on delivering a positive customer experience according to Dell standards.
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements
• Strong knowledge and 3+ Years of appropriate networks, products and protocols (Cisco technologies, routing protocols, Switching)
• Any Networking certifications (CCNA, CCNP, JNCIA etc)
• An understanding of networking services and protocols: iSCSI, PXE, DNS, DHCP, IPAM
• Strong knowledge of appropriate networks, products and protocols: EIGRP, OSPF, BGP, DNS, DHCP, Layer 2, Layer 3
• Experience with Cisco Nexus (Arista EOS or Dell FTOS highly desirable as well)
Desirable Requirements
• Desirable experience with: Infoblox, or similar DDI tool
• On-prem Datacenter networking experience.
Here s our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here . Application closing date: 30 Aug 2022Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .,

Keyskills :
networkingoperating systemslanswitches