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Manager - Partner Acquisition

2.00 to 7.00 Years   Bangalore   29 Oct, 2020
indianmoney
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Manager - Partner Acquisition Responsibilities

  • Managing the daily operation of the Call Centre to ensure service delivery standards are met and maintained in line with company defined objectives.
  • Work with team managers to clearly define their responsibilities and develop key performance indicators/goals to ensure effective and efficient operation of the call centre.
  • Analysing performance, highlighting problem areas and identifying improvement actions.
  • Driving improvement projects to improve performance against targets.
  • Undertaking regular one-to-one meetings, team meetings (where feasible), training and counselling/coaching sessions for all direct reports, conducting regular performance appraisals and remuneration reviews.
  • Validate CRM Entries on a daily basis as part of Performance Management
  • Budgetary management.

Key Skills

  • Ability to train, motivate and provide feedback to staff in a team environment.
  • Negotiation, facilitation and communication skills
  • Planning and organizational skills.

Qualification

  • Should have minimum 2 years work experience in a call centre environment
,

Keyskills :
service deliverytraining managementcommunication skillsperformance managementtrainingplanningmanagementappraisalsconductingnegotiationperformancefacilitationremunerationcommunicationACDWorkforce ManagementCTICall Center DevelopmentIEX

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