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Openings For Escalation Desk

1.00 to 6.00 Years   Bangalore   28 Sep, 2022
Dezire HR Services Hiring For DHS
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Folks,Greetings From DezireHiring for Escalation Process at Location (Semi Voice)Designation: SeniorCustomer Support ExecutiveQualification:Puc/ AnyGraduates.Experience:Min 1 yr relevant experience into handling escalationLanguages:Excellent English (Hindi)Location:BangalorePackage:goes up to 29k in hand + IncentivesShift:Rotational shiftWorking days:6 days working, 1 rotational offRoles and Responsibilites
    • Close liaison with other parts of the organization to ensure excellent customer service is being delivered.
    • Respond and react to changes within social networks functionality, etiquette, reporting etc.
    • Monitor and present relevant data, trends, successes, exceptions etc ORM (Online response management ) / Voice.
    • Utilise great web etiquette skills to ensure you deliver the right message online, help people, etc Think on your feet real time content writing, online discussion, interactions etc. Creative input on content, ideas on social media.
    • 9 hours shifts and 1 Rotational Weekly Off (No Saturday and Sunday fixed off)
    Required:-
    • Experience band 1 -2 years in Handling Escalation Calls, Customer Support Calls.
    • Good understanding online reputation management.
    • Zeal to innovate and improvise.
    Note: Candidates should be in Bangalore, Looking for an Immediate joiners.For further queries / Interview Schedule call / Whats app @hidden_mobileRegardsVijay- Recruiterhidden_email

Keyskills :
customer escalation managementsemi voicecustomer supportescalation management

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