Product Ops

Job Description

Dear Candidate,Greetings of the day!We are Hiring forProduct OpsAbout the Role:Folks will have the opportunity to make a significant and direct impact on the quality of our search,browse, merch, Pricing & Promotions, Procurement, User Acquisition experience through qualityevaluation. Will be working and collaborating with the Product Managers, Engineering Managers,and Data Scientists and are expected to bring innovative ideas and initiate processes to measure orresolve issues related to Search, Browse, merch and recommendation along with user-advocacy.Responsibilities1. 24/7 Oncall Ticket Management Diagnose and troubleshoot technical issues, including account checkup for issues reported Properly escalate unresolved issues to appropriate internal teams Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged2. BAU Operations Manage BAU midnight homepage cutover Configure contents on homepage as per demand shaping Prepare testing environment for time travel testing on test app Schedule pages on production - Homepage, CLPs Support data labelling tasks - Semantic/ Experience Support growth hack projects with - test contents with different widgets, setups on preprodand prod Configure experiments across platforms - Search, merch, reco, product page Vendor Management Task assignment Close loop feedback sessions Quality assessments Conduct calibrations3. Event Management Support crucial configuration for home/ search/ browse & product pageso Content & Page configuration for plus & non-plus userso Configuring hamburger and flyout menu - App/ Msite & Desktopo Setting up event announcement banner on product pageso Enabling rich search merch cards on search & browse pages Monitor and support Flash sales for Mobiles & Large Applianceso Merch contents not going liveo Targeting not activeo Campaign scheduling issueso Point fixes to probable querieso Intent boost for trending queries4. Prepare accurate and timely reports Weekly insight report on top trending issues Clear bifurcation on tech issues/ outages and incorrect manual configuration Sharing learnings and product solution requirements basis trend and errors seen withproduct managers To collaborate with Business teams in understanding the respective discovery challengesand strategizing to manually intervene for discovery pains Participate in WoW discussion around process improvement, business intelligence andtech/Product initiatives Publish monthly reports sharing MoM trend and improvements bought with features launched5. User Acceptance Testing Lead critical projects, work on key initiatives and help transitioning team to on-boardprogram to compliance operation Document technical knowledge in the form of notes and manuals Impart training to business teams and other engagement teamsPreferred Qualifications You should be a web-savvy/ tech savy individual who is a take-charge team player, as wellas a quick learner and you are strongly interested in interpreting the whys and hows ofProduct Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving skills Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse. Strong Analytical skills has ability to start from ambiguous problem statements, identifyand access relevant data, make appropriate assumptions, perform insightful analysis anddraw conclusion relevant to the business problem Ability to think adaptively and operate quickly in a dynamic Ops environment An ability to work in a fast-paced environment where continuous innovation is desired andambiguity is the norm Communication skills Demonstrated ability to communicate complex technical problemsthrough simple means. Ability to present information professionally & concisely withsupporting data. High attention to detail and proven ability to manage multiple, competing prioritiessimultaneously A history of teamwork and willingness to roll up ones sleeves to get the job done. Knowledge related to e-commerce space in India and outside. Popular culture knowledgerelated to Lifestyle, Electronics, brands, labels will be an added advantage A bachelors degree in an technical or business field, or comparable business experience withtechnical background Strong familiarity with the online retail space is mandatoryRegards,HR Team

Keyskills :
vendor managementevent managementopssqltroubleshootingvba sqlproduct ops