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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Retail |
| Functional Area | Front Office / Guest Relations |
| EmploymentType | Full-time |
As a Sr. Specialist TCOM Guest Services, you ll provide a branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty and sales. You ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating and communicating guest trends to leadership in a prompt manner. You ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, and letters) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs.About you: High School Diploma or GED 1-2 years of previous guest experience or customer service experience Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications Able to work evenings, holidays, and weekends,
Keyskills :
guest serviceclient support support centerservice centers customer servicetechnical skills high proficiencyenterprise services