Technical Cloud Specialist

Job Description

Great vision without great people is irrelevant. If you agree, then you are looking at the right place NCOM 4LS Nokia Cloud Operations Manager (NCOM) 4th Level Support and your role Nokia Cloud and Network Services / Business Applications has a passionate team working on Nokia Cloud Operations Manager (NCOM). NCOM acts on cloud native workload and infrastructure management. NCOM manages any workload on customers cloud environment according to our Multi-cloud strategy - workload and infra automation chained together.As a Senior NCOM 4th Level Support (4LS) Specialist you will be part of our cutting-edge technology in the cloud offerings of Nokia and transformation to SaaS, PaaS, IaaS, etc. for Nokia Business Applications, Core, and Network Management solutions. You will work with multicultural, multi-technology teams across continents.In this role you will plan and perform advanced technical activities in cloud environment requiring knowledge in multiple areas and on a system level to serve external and internal customers. You will troubleshoot and resolve customer issues which have not been solved by the 2nd and 3rd level support organizations. You ll identify long-term solutions, participate as an expert in customer projects, help Nokia organisations to integrate their solutions with NCOM, collect required diagnostic data and work with R&D experts as required to resolve issues in timely way. Optionally you may support customers by participating in emergency and 24/7 duty.4LS Specialist prioritizes tasks based on customer impact and brings expertise to customer site on need basis. Is active in networking with Nokia colleagues and knowledge sharing. Develops tools, processes and working methods with the team.As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.Your Skills and Experiences You have :
• MSc or BSc in telecommunications, information technology, SW engineering or computer sciences
• Knowledge of cloud computing and related technologies
• Experience with OpenStack and/or vCloud platforms, cloud environments (AWS, OpenShift, Google GKE, VMware Tanzu), k8s
• Working knowledge of Linux and driver development
• Excellent troubleshooting and problem solving skills
• Generic understanding of ETSI NFV architecture and MANO concepts
• Good understanding of networking concepts (TCP/IP, routing, firewalls, IPv6)
• Fluent written and spoken English
It would be nice if you also had:
• Scripting skills, Python, test automation tools, Ansible as a plus
• Ability to think out of the box and analyse complex processes
• Ability and willingness to work in a multicultural team, knowledge on e2e support process and roles
• Good presentation and negotiation skills, team player with good interpersonal skill
Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
test automation toolsproblem solvingtest automationautomation toolsnetwork servicesservice providersnetwork managementbusiness applicationstechnology leadershipinformation technology