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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Job Title Technical Consultant Line Manager: Sr Director, PSLocation Bengaluru, IndiaDepartment Professional Services, WCM - APACRole SummarySDL is a major player with in the Global Content Technologies & Language solutions with industry leading products . We are looking to recruit a Professional Services Technical Consultant within the SDL Web Content Management. Professional Services work with SDL clients to provide both Training and Consulting. We deliver training, expert advice and services on the implementation and best practice use of SDL products including SDL Tridion DX ( Sites & Docs ) & SDL Enterprise Products. Projects requiring Technical Consulting range in size from 1 month to 12+months. Training includes user training, technical training and functional training with courses lasting up to 1 week.A Technical Consultant is responsible for providing on and off site development support to SDL customers during the full lifecycle of implementation and upgrade projects. The project work is varied, ranging from fulfilling the overall technical lead to providing small ad-hoc consultancy on SDL best practice. A key objective is to ensure customer satisfaction by delivering high quality technical consultancy and training in terms of the level of knowledge, experience, documentation and code.This role requires a self-starting capable team player with business and IT skills and the ability to effectively communicate with senior business contacts as well as the technical team. They must be able to work in a professional manner with clients and at all times remain focused on key Professional Services goals, primarily brand protection, financial effectiveness and client satisfaction.The candidate must be highly organized, customer focused and commercially aware.Key Responsibilities
Keyskills :
technical skillscustomer relationsweb content managementcustomer focussqlweb contentformstest driven developmentsdl tridionborder controlbrand protectionfront endsalesuser trainingplsql