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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Network / System AdministrationGeneral / Other Software |
| EmploymentType | Full-time |
Summary:
Lead Technical Support Engineer in Juniper TAC (Technical Assistance Centre) is a Senior Technical role for supporting Customer escalations on Juniper s Campus Data-Center products (EX, QFX Q-Fabric) technologies.
Key Responsibilities
The candidate is expected to work on highly demanding customer escalations and be the end-to-end owner till the customer issues are resolved satisfactorily. Work with various internal and external stakeholders to set expectations, prioritize actions and communicate effectively. Closely engage with Engineering teams to resolve customer reported escalations or product challenges. Own New Product/Feature readiness to ensure the team is ready when the product comes to market. Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities. Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. Mandatory Skills:
Ability to work independently and in a team setup to deliver outcomes with minimal supervision. Self-learner with appetite for continuous development. Logical troubleshooting skills in a complex and dynamic work environment. Excellent verbal/written communication skills. In-depth knowledge of the following: Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS] IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), IP routing protocols (BGP, OSPF, RIP), MPLS, EVPN, VXLAN understanding would be an added advantage. Multicast related protocol [IGMP,IGMP-snooping, PIM] Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage. Preferred Work Experience
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers Troubleshooting complex networking in Routing/Switching domain Experience in working with Product Development/Engineering team to resolve customer reported issues. Proven track record of implementing automation technologies. Network Design and implementation experience in Datacenters would be a plus. Educational Qualification
Engineering Graduates with 12+ years of relevant work experience JNCIE or CCIE in Routing Switching is a Plus.
,Keyskills :
troubleshootingnetworking lantechnical support operating systemsip routing network designcustomer support