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Technical Support Specialist

0.00 to 3.00 Years   Bangalore   21 Oct, 2019
Surecruit Consulting Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

Hurry!Great Opportunity to work with International Customer Support12th and above are applicableOnly 3 Rounds of InterviewTechnical Support SpecialistAre you a customer service professional with an interest in technology If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.In this role you will

  • Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
  • Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
  • Troubleshooting network problems like network errors, connectivity issues.
  • Assembling, installing and troubleshooting computer hardware.
  • Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
  • Installing and managing Applications on Remote.
  • Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
  • Managing customer expectations regarding estimated response times.
What were looking for
  • Minimum of 6 months of experience with Technical Support for international customers
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
  • Excellent communication skills and high emotional intelligence
  • Personal interest in consumer electronics and IT related products and services
  • Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
  • Excellent Problem Solving and Customer Service Skills
  • Strong analytical & Interpersonal skills.
Benefits
  • Best in the industry pay
  • Performance based incentives
  • Excellent growth opportunities from internal IJPs
  • Regular Rewards and Recognition Program
  • Monthly Employee Engagement Activities
  • Free unlimited meals
  • Free transportation (both ways) for maximum ease
  • Housing conveyance allowance
  • Medical Insurance
Perks and BenefitsFree Transportation & food provided , Monthly IncentivesWork Location: Electronic CityContact HR Jessy 9513949576 asap or mail me debora@surecruit.inWalk into below address: SURECRUIT CONSULTANCY, NO 733,11th Main 9th Cross Indiranagar Hal 2nd Stage Bangalore-38

Keyskills :
cse cco bpo csr voice cce so technicalsupport callcentre internationalbpo callcenter customerservice internationalcallcenter customersupport customercare technicalvoiceprocess

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