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| Job Location | Thane |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | IT Operations / EDP / MIS |
| EmploymentType | Full-time |
Position Description Overview Ensuring successful incoming and outgoing file confirmations Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues Ensure that services are delivered in accordance with service levels agreements and auditing requirements Escalating out of balance issues to appropriate response unit Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures Interacting with other team members and management to improve efficiency and effectiveness Adhering to and contributing to company processes, practices and procedures Maintain appropriate schedules, logs and statistical analysis Mentor and train junior staff Job Responsibilities - Is responsible for managing people, hiring, firing, performance reviews, compensation, and determining promotions. Is responsible for ensuring the execution of specific strategic functions and implementing high-end, business-wide, critical strategy. Provides guidance, planning and direction for business unit(s), maintains budgets and proactively allocates resources and time for the business units or functions supported. Performs additional job duties as required. Scope of Job Provides leadership across well-defined and homogeneous teams with moderate degrees of complexity. Is the leader for assigned resources. Coaches direct reports and subordinates within the functional units supported.,
Keyskills :
root causebusiness unitsservice levelsbehavioral trainingperformance reviewsstatistical analysisrootbalancereviewsbusinessstrategyplanninganalysisauditingmanagementoperationsoncall support