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Operations Manager

8.00 to 12.00 Years   Thane   21 Mar, 2023
Fiserv India Pvt Ltd
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    Managing NewDay s Customer service processes across the business by delivering the service levels and meeting client expectations. Partner with your teams, Senior Manager / Director, and all key stakeholders across the business to understand objectives and requirements. Contribute to allow the engagement to continue with effective and accurate customer management decisions as well as support to client.What does a great Operations Manager do Manages activities of team of supervisors and/or individual contributors.May contribute to the development and outcome of department strategic goalsResponsible for conducting appraisals, feedback to employees and handling teamwork allocationsFunctional or process leadership, medium level of complexity and ambiguity, tactical responsibilities.Possesses a broad and comprehensive understanding of the different systems/products and services in the market/organization and practices of relevant discipline.Create and execute projects/programs/plans and revises as needed. Establishes and maintains client relationships as well as vendor and internal stakeholder relationships. May serve as the primary contact for clients and vendors. Provides and supports product business development activities within own department.Possesses the ability to effectively communicate successes and failures of a model, processes, and procedures with clear understanding of success.ImpactObjectives for assigned area are defined by upper management. Latitude to make decisions to achieve defined goals. Failure to achieve objectives will have impact to own department or functional area and may impact the short-term goals of the organizationInteractionsFrequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other business units, or customers and the company.Basic qualifications for consideration:8 -12 years of an equivalent related experience in Customer ServiceStrong analytical skills.Ability to work under pressure and meet deadlines,

Keyskills :
customer relationsmarketingmanagementbusiness unitsservice levelscustomer serviceservice processescustomer managementbusiness developmentvendor

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