Customer Support Representative

Job Description

Job Description-Chat Support Executive(Jabalpur Interview)Job Location-AhmedabadJob Responsibilities
• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Develop in-depth product knowledge and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Maintain accurate records of customer interactions and inquiries.
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
• Identify customer inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
Job Qualifications
• A high school diploma or equivalent, a Bachelors degree is a plusUndergrad Fresher can also apply
• Proven customer service experience, preferably in a call center or retail environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient computer skills and experience with CRM software.
• Problem-solving abilities with a keen attention to detail.
• Team player with the ability to collaborate effectively with colleagues.
• Strong product knowledge.
Skills
• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Empathy, patience, and a positive attitude.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and the ability to resolve customer issues.
• Proficiency in using relevant computer systems and software.

Keyskills :
non voiceinternational bpointernational call centerchat processcustomer serviceinbound call centercustomer service representative