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Insurance Customer Service Representative

Fresher   All India, Noida   17 Jun, 2026
Teleperformance
Job LocationAll India, Noida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Service Representative in our team, your role will be crucial as the primary point of contact for our clients. Your main focus will be providing exceptional customer service and support to ensure a positive customer experience.Key Responsibilities:- Answer incoming calls and emails from clients promptly and professionally- Provide detailed information about insurance policies and procedures to clients- Resolve customer issues and complaints efficiently and effectively- Maintain accurate records of customer interactions for future reference- Meet key performance indicators (KPIs) related to customer satisfactionQualifications and Skills Required:- High school diploma or equivalent- Excellent communication and interpersonal skills- Strong problem-solving abilities- Proficiency in MS Office Suite- Insurance knowledge is a plusIn addition to the above responsibilities and qualifications, our company also offers the following benefits:- Competitive salary and benefits package- Opportunities for career advancement- Comprehensive training program- Positive and supportive work environment- Incentive programs for high performersA typical day in your role will involve handling a high volume of calls, resolving client queries, and ensuring a positive customer experience. You will be actively engaged in answering calls and emails related to insurance policies. As a Customer Service Representative in our team, your role will be crucial as the primary point of contact for our clients. Your main focus will be providing exceptional customer service and support to ensure a positive customer experience.Key Responsibilities:- Answer incoming calls and emails from clients promptly and professionally- Provide detailed information about insurance policies and procedures to clients- Resolve customer issues and complaints efficiently and effectively- Maintain accurate records of customer interactions for future reference- Meet key performance indicators (KPIs) related to customer satisfactionQualifications and Skills Required:- High school diploma or equivalent- Excellent communication and interpersonal skills- Strong problem-solving abilities- Proficiency in MS Office Suite- Insurance knowledge is a plusIn addition to the above responsibilities and qualifications, our company also offers the following benefits:- Competitive salary and benefits package- Opportunities for career advancement- Comprehensive training program- Positive and supportive work environment- Incentive programs for high performersA typical day in your role will involve handling a high volume of calls, resolving client queries, and ensuring a positive customer experience. You will be actively engaged in answering calls and emails related to insurance policies.

Keyskills :
Interpersonal skillsMS Office SuiteExcellent communicationProblemsolving

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