Senior Operations Manager

Job Description

As a Senior Manager - Operations at Newton School, your role will involve leading large-scale execution, operational excellence, and team performance across critical student-facing and internal functions. You will be responsible for translating business goals into structured processes, predictable outcomes, and high-performing teams in a fast-paced education environment.**Key Responsibilities:**- **Operations Ownership & Execution** - Own day-to-day and strategic operations across admissions, onboarding, academic coordination, and student lifecycle touchpoints. - Translate business goals into clear operating plans, execution roadmaps, and measurable KPIs. - Drive operational predictability through strong planning, prioritisation, and review mechanisms.- **Team Leadership & Performance Management** - Lead, mentor, and scale multi-layered operations teams. - Own goal-setting, performance management, capability building, and succession planning. - Build a culture of accountability, continuous improvement, and outcome ownership.- **Process, SOPs & Scale** - Design, standardise, and continuously improve SOPs, workflows, and governance frameworks. - Ensure compliance, documentation discipline, and operational consistency across teams. - Identify operational bottlenecks and implement scalable, tech-enabled solutions.- **Data, Planning & Business Rigor** - Own operational dashboards and reviews to track efficiency, quality, and throughput. - Drive capacity planning, demand forecasting, and resource allocation in partnership with leadership. - Apply strong financial and business acumen to ensure cost efficiency and operational ROI.- **Cross-Functional Collaboration** - Partner with Marketing, Academics, Careers, Finance, and Product/Tech to enable seamless end-to-end execution. - Act as the operations SPOC to align priorities, unblock dependencies, and drive closure. - Support leadership with structured insights, risk flags, and execution updates.- **Customer & Stakeholder Experience** - Ensure a consistently high-quality student and stakeholder experience across operational touchpoints. - Handle escalations with speed, ownership, and professionalism. - Embed service excellence and quality benchmarks across teams.**Required Qualifications & Skills:**- **Must-Have** - 4 years of experience in Operations, Program Management, Business Operations, or Sales/Revenue Operations. - Proven track record of leading teams and managing large-scale execution in fast-paced environments. - Strong analytical ability with hands-on experience in dashboards, CRM/ops tools, and reporting. - Excellent problem-solving, decision-making, and prioritisation skills. - Strong stakeholder management and communication skills. - Comfortable operating in target-driven, high-growth setups.- **Preferred** - Experience in education, ed-tech, or services-led organisations. - Exposure to process transformation, scale-up, or zero-to-one ops builds. - Background in Business, Operations, Engineering, or related fields.In this role, success will be defined by predictable, scalable, and well-governed operations across teams, high team performance, engagement, and retention, strong cross-functional alignment and execution velocity, improved operational efficiency, quality, and customer satisfaction, and leadership trust driven by data-backed insights and reliable delivery. As a Senior Manager - Operations at Newton School, your role will involve leading large-scale execution, operational excellence, and team performance across critical student-facing and internal functions. You will be responsible for translating business goals into structured processes, predictable outcomes, and high-performing teams in a fast-paced education environment.**Key Responsibilities:**- **Operations Ownership & Execution** - Own day-to-day and strategic operations across admissions, onboarding, academic coordination, and student lifecycle touchpoints. - Translate business goals into clear operating plans, execution roadmaps, and measurable KPIs. - Drive operational predictability through strong planning, prioritisation, and review mechanisms.- **Team Leadership & Performance Management** - Lead, mentor, and scale multi-layered operations teams. - Own goal-setting, performance management, capability building, and succession planning. - Build a culture of accountability, continuous improvement, and outcome ownership.- **Process, SOPs & Scale** - Design, standardise, and continuously improve SOPs, workflows, and governance frameworks. - Ensure compliance, documentation discipline, and operational consistency across teams. - Identify operational bottlenecks and implement scalable, tech-enabled solutions.- **Data, Planning & Business Rigor** - Own operational dashboards and reviews to track efficiency, quality, and throughput. - Drive capacity planning, demand forecasting, and res

Keyskills :
OperationsProgram ManagementBusiness OperationsAnalytical AbilityStakeholder ManagementCommunication SkillsSalesRevenue Operations