Customer Service Specialist-Order Management Specialist- Maryland

Job Description

Customer Service Specialist - Order Management Specialist - MarylandRequisition ID: 40860Job Location(s): Baltimore, MD, USDanfoss is seeking an enthusiastic Order Management Specialist to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.Job ResponsibilitiesResponsibilities for this position include but are not limited to the following.

• Manage and follow the order flow of FRL sales in NAM ensuring that all operational steps are executed appropriately
• Support stakeholders in implementing any changes or unique requirements requested by customers
• Share Reporting/Data (as stated above) while also working with relevant stakeholders (eg. Finance or IT) to ensure our local data/reporting needs are met
• Handle inbound calls from customers with questions and inquiries about Danfosss products and services.
• Partner with customers in conversation over phone or email to determine what products they need and when.
• Collaborate with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customers expectations.
• Conduct analysis of a customers forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
• Supporting fellow team members, as needed, to ensure the team can achieve annual goals.

Background & SkillsThe ideal candidate possesses these skills.

• 3 years work experience within a manufacturing company preferred.
• 2 years Call Center or Contact Center experience.
• Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
• Sensitive to customers needs and able to create good dialog with customers.
• Knowledge of SAP, Salesforce, Excel preferred.

Employee BenefitsThe base salary range represents the low and high end of the range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.The range for this position is $45,000 TO $50,000.We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Personal Insurance
• Opportunity to join Employee Resource Groups
• State-of-the-art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Keyskills :
customer relationship management order management expertise excellent communication skillsdata reporting analysis proficient in sap/salesforceinbound calls customer service call center contact center