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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Roles & Responsibilities Hardware & Networking_Perform SOP based MACD_Interpret different parameters used for monitoring and notify to L2PBX/IPT_Create new users / extensions / agents_Monitor health status as defined in SOP_Monitor and report capacity breach status (such as license, ports, media resources etc.)Network Management Tools_Create new users / agents / agent group / queues & fetch reports_Install management supervisor tool on end user devices_Real time call queue monitoring and report generation in a Call Centre environment.Voice/ Call Recording Solution_Fetch recorded voice .wav files_Install security service pack following SOP_Remote infrastructure management and use ticketing tools (Service Now, Remedy etc.)- Work with & manage platforms: Cisco UCCX, Cisco Call Manager, Cisco Unity Connection, Cisco IP Phones and Unified Clients, Cisco voice Gateways, CUBE, Cisco Modules T1 PRI, E1 PRI, FXS, FXO, E&M, BRI, etc., Signaling Protocols MGCP, H323, Skinny, SIPBackup & Recovery_Monitor application backup status_Check disk space for backup_Change backup tape, where neededTechnical Skills a.Hardware, Network Components, Devices (F)b.PBX (F)c.Network Infrastructure and Tools (A)d.Voice /Call Recording Solution (A)e.Storage and Backup Administration (A)Behavioral Skills Email Communication, Presentation, PublicSpeaking (F)Interpersonal Skills, Nurturing Relationships (A)Customer Service Orientation, Business Appreciation (A)Proficiency Legend: (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert. ,
Keyskills :
cisco call managercisco unity connectionip phonescisco voicevoice gatewaysticketing toolssignaling protocolsservice orientationinfrastructure managementpricall center