Analyst - Customer Support

Job Description

Work Your Magic with us! Ready to explore, break barriers, and discover more We know you ve got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. Position: Customer Service SAP Position Title: Analyst Country: IndiaLocation: SBS-BangaloreBusiness Unit: Customer ExcellenceDepartment: LATAM Customer ServiceVersion Date: 18th June 2020Written by: Associate ManagerPosition Reports to: Team Lead / SupervisorRegional Organization: LATAMPURPOSE OF THE POSITION:The purpose of this position is to provide support to both internal and external customers, providing them a professional, accurate and efficient response which will help them to achieve their requirements and to build good rapport with customers for growth of organization. ESSENTIAL JOB FUNCTIONS:
• Entering all email, phone and fax orders accurately of various countries as per agreed timelines
• Enter the orders and quotes accurately on different ERP s as per the rules set up by different countries
• Ensure expected order entry productivity and accuracy is maintained consistently
• Identify and follow up customer specific requirements
• Any other additional tasks depending on the specific country or organization as requested by your Team Lead / Supervisor
• Should be able to handle all process related queries
• Proper response on email queries received from the customers or internal team.
BASIC QUALIFICATIONS: Education:
• Graduation in any disciplinary
Experience:
• Requires minimum of 1-2 years work experience in a similar position
TECHNICAL SKILLS / COMPETENCIES:
1. SAP Oracle/SFDC user knowledge Basic Proficiency expected
• Some Basics of SAP TCodes / Oracle for Order entry
• Navigating different transaction and screens in SAP/Oracle/SFDC/Outlook
• Should be able to enter data in the system with all the required parameters, under supervision from experts. Understanding different T-Codes and its impact on the results
1. Microsoft Office- Basic Proficiency expected
• Computer operating knowledge.
• Intermediate work experience in MS-Office, Excel, Word, Email & Internet
1. Key Board Skills Basic Proficiency expected
• Basic knowledge in operating keyboard
• Should have keyboard skills with typing speed of 20-25 wpm
1. Communication Skills (Written/Spoken English) Basic Proficiency expected
• Good knowledge in written and spoken English.
ORGANIZATIONAL STRUCTURE Attach a copy of the organization chart including the title of the position this position will report to, peers (other positions that have the same reporting relationship), and the positions that report directly to this position. Indicate the number of people in each subordinate position and the number of people that report to each of them.Annexure: Proficiency Scale Nomenclature Definition 1 Limited Demonstrates a minimal use of the competency and is currently developing itRequires close and extensive guidance 2 Basic Demonstrates limited use of a competency and requires additional training to apply without assistance or frequent supervisionRequires some guidance or supervision when applying the competency 3 Proficient Demonstrates working or functional command of the competency Requires occasional guidance Capable of assisting others in the application of the competency 4 Advanced Demonstrates in depth proficiency level Is able to assist, consult or lead others in the application of a competency Generally, requires little or no guidance Can apply competency outside the scope of one s position 5 Expert Demonstrates broad, in-depth proficiency Is recognized as an authority or master performer in exercising the competency Serves as a key resource and advises others What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!,

Keyskills :
ms officetyping speedassisting otherscomputer operatingphotographic memorysaperpfaxsetwordexcelbasicemailmagicchartoracledrivesaccess