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Apple macOS Management SW/Application Tech Support Practitioner

2.00 to 4.00 Years   Bangalore   22 Oct, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Bengaluru
  • Must Have Skills :Apple macOS Management,Workplace Technology Solutions
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : A: This role require candidate to work in shifts and interact with customer on a daily basis B: Serve as subject matter expert for managing Apple MAC and in general for Desktop Management C: Be on-call on a rotational basis for critical issues D: Good hands on experience on MAC OSX Snow Leopard, OS Lion, Mountain Lion Mavericks E: Must have past experience using JamF Pro
      • Technical Experience : a: Should have 3 to 4 years in experience in Mac OS and EUC environments b: Must have working experience in MAC OSX Snow Leopard, OS Lion, Mountain Lion Mavericks c: Desirable experience needed on Skype/Teams and Sharepoint Online d: Work with third-party vendors / professional services and in-house developers as necessary e: Well versed with security aspects and maintain system security as per industry standards
      • Professional Attributes : A: A good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
      • Educational Qualification : A: Higher Level Qualification in a technical subject is desirable
    • Additional Information : A: Extensive Client Management skills B: Ability to priorities conflicting demands effectively
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Keyskills :
mac os xmac ossnow leopardclient managementmanagement skillsdesktop managementworking experiencecommunication skillsprofessional serviceswritten communicationtechnology operations

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