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Application Engineer

3.00 to 6.00 Years   Bangalore   08 Jun, 2020
DXC Technology
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Responsibilities:

  • ServiceNow Platform Maintenance and Technical Support
    • Environment Technical Maintenance and Support | Multiple and Tiered Instances
    • Logging, Monitoring and Alerting Administration
    • Clone management within compliance framework
    • User and Groups administration and troubleshooting
    • Data Management and Operational Reporting
    • MID Server operations and support
    • Interface administration and support
    • Security / Compliance / Audits / Penetration Tests
    • Problem ownership and resolution using ServiceNow support
    • Platform Security Administration
  • Incident Management - Intake, triage and resolve Incidents
  • Intake and fulfill Ad Hoc Service Requests
  • Work with different business units to resolve risk issues
  • Enable and guide 3rd parties executing first level and platform (SN Services) support
  • Work with complex hybrid business landscapes and associated integrations
  • Participate in projects to continuously improve support quality and delivery
  • Collaborate with all required stakeholders
Education, Experience & Training Required:
  • Bachelor or master s degree in information technology / Computer Science / Computer Applications
  • 3+ years of experience in technical support and system administration in a ServiceNow environment
  • ServiceNow Administration & Advanced Administration
  • ServiceNow Certified Administration Preferred.
  • Experience with ServiceNow applications (ITOM, ITSM, GRC, VRM, CSM, CMDB, KB) preferred.
  • Experience working with global teams and in different time-zones/culture is a plus.
Job Specific Knowledge & Skills:
  • Strong analytical and conceptual skills
  • Strong English communication, presentation & networking skills
  • Customer focus and service skills
  • Knowledge of security best practices, concepts, processes and tools
  • Enjoy facing and tackling new challenges in different roles
  • Proactive thinking, good sense of responsibility and flexibility
  • Understanding of the SAP Corporate Strategy, Portfolio and organization
  • Ability to think broadly and strategically while being able to understand and manage details
  • Results orientation with skills to handle multiple priorities while being quality focused and pragmatic
  • Excellent coordination and organizational skills
Other Qualifications
  • Communication skills
  • Interpersonal skills to interact with customers and team members
  • Organization and time management skills
  • Analytical and problem solving skills
  • Ability to listen and comprehend
  • Ability and willingness to learn
Work Environment
  • Office environment
  • May require weekend work
,

Keyskills :
systemadministration IDServeroperationsSecurityAdministration Clonemanagement Complianceframework

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