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Application Engineer - EDA / CAD Support

2.00 to 7.00 Years   Bangalore   11 Feb, 2021
Altair
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

Transforming the Future with the Convergence of Simulation and DataDo you like a challenge, are you a complex thinker who likes to solve problems If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients success, as well as our own. Application Engineer - EDA / CAD SupportAs an Application Engineer, you will work under the direction of the dedicated customer and Altair support organization. We provide our customers best-in-class post-sales technical support. This position will require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.Responsibilities:

  • Understanding the customers current infrastructure, design/verification flows and future needs
  • Working closely with customers on tools and methodology
  • Provide customers with proactive and responsive support
  • Work with dedicated accounts to understand customer issues and provide solutions.
  • Create FAQs and contribute to training, forums, and documentation development
  • Provide direction to engineering on areas for product improvement
  • Proactively test new solutions for their accounts prior to delivery
Skills, Knowledge and Competencies:
  • Comfortable working in a fast-paced, changing environment
  • Proven ability with customer facing interaction
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Customer Orientation - Has a passion to help people
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
  • Proven effective communication skills both verbal and writing
Background and Experience:
  • 2-8+ years of proven customer support experience
  • Experience supporting EDA/CAD development
  • In depth knowledge of Linux OS and Unix utilities
  • Demonstrated scripting skills (Tcl, Python, csh, bsh, and Perl)
  • Working knowledge of job schedulers
How You Will Be Successful:
  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business Firsts
  • Embrace Diversity and Take Risks
Why Work With Us:Altair is a global technology company that provides software and cloud solutions in the areas of product development, high performance computing (HPC) and data analytics. Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists and creative thinkers in 25 countries, we help solve our customer s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today s problems into tomorrow s opportunities.For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration.To learn more, please visit altair.com . Ready to go #ONLYFORWARD,

Keyskills :
product developmentcommunication skillsproduct managementalternative solutionsplcbusiness cultureautomationmechanical designcustomer support

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