hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Application Support - Tier 1

Fresher   Bangalore, Hyderabad   02 Sep, 2025
ARTECH INFOSYSTEMS PRIVATE LIMITED
Job LocationBangalore, Hyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

    Notice period: Immediate - 1 month (Serving)Experience- Minimum 2-3 Years above experience with L2 Level tasks work done.Job DescriptionAs an Application Support Engineer for the Google Cloud Systems Production Support Systems Team, youll provide firont-line technical software support to customers, partners, and internal users and teams who use a variety ofi proprietary tools and applications, along with Salesforce CRM.Youll triage support tickets firom different queues, and work with customers to gather infiormation and have the ability to triage and troubleshoot the issue that theyre experiencing. This includes driving an issue towards resolution, engaging with internal teams, and escalating cases when needed. The candidate should have experience with identifiying and diagnosing issues, a good grasp ofi web technologies, strong customer service instincts, and strong communication skills.
    • You would be responsible fior: Triage, troubleshoot, and resolve customer issues in multiple queues with competing priorities. This includes issues with various internal proprietary tools, Google Cloud tools and applications fior external customers, Salesfiorce CRMs, browser issues, and other technical problems encountered by enterprise Google Cloud customers.
    • Interacting with users, customers, and team members via written communication, primarily through a customer support ticket.
    • Research problems and solutions, and collaborate with several team members and subject matter experts, collaborate with peripheral teams such as: order management, deployment, sales, and partner programs to pinpoint the root cause ofi complex software issues or recommend fieature requests.
    • Work with internal customers, including the Google Cloud sales and marketing, and support teams, who use Salesfiorce CRM. Assist with fielding questions and resolving access or technical issues involving the sales process in Salesfiorce, provision users with access.
    • Work with external customers and partners, who use Google applications and tools fior enterprise customers. Assist with access or technical issues, provision customers & partners with access to these applications and tools.
    Requirements:
    • BA/BS degree prefierred, leaning towards a technical or analytical program such as engineering or math.
    • 2-3 years ofi prior experience ofi providing technical customer support fior Cloud applications and web technologies.
    • Familiarity with Salesfiorce is a must; SQL is prefierred.
    • Good to have knowledge CPQ/CLM
    • Strong analytical skills with detail-orientation and an innate ability to drive issues towards resolution.
    • The ability to dig deep to identifiy recurring or unknown issues; and provide root-cause analysis.
    • Strong customer support skills, and the intuitive ability to handle people well.
    • Must have excellent verbal and written communication, including strong documentation skills
    • Must be a team player with a passion to learn and adapt to a rapidly changing environment
    Application Support Bangalore/ Hyd. This will be remote to start with from these two location only and if called office they have to come.Note: Looking for Salesforce domain experience with Troubleshooting and application works.Night Shift: 4:00 PM To 1:00 AM IST, 12:00 AM To 09:00 AM IST Please make sure you inform candidate this will be night shift only as timing will be confirmed after final selection as to which one out of the two as per project ask.We need salesforce CRM which is imp. Troubleshooting on salesforce. Advance sql is mandatory.

Keyskills :
sqlsupport

APPLY NOW

Application Support - Tier 1 Related Jobs

© 2019 Hireejobs All Rights Reserved