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Assistant

1.00 to 3.00 Years   Bangalore   29 Sep, 2021
Apollo Hospitals Enterprise Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*

    • To attend all complaints and suggestions which comes in any form like walk in, telephonic, fax, E-mail and Postal.
    • To Visit all the patients, floor wise including staff and staff dependants.
    • To meet the attendants of patients in ICU and CCU.
    • To submit feedback in the form of daily and periodical reports to the Head of the department.
    • To assist the patient/patient attendant at the time of code blue/code black paging.
    • To Inform Head of the department (HOD) about the problems in the feedback forms.
    • To ensure the daily complaints / suggestion obtained from GR rounds and patient feedback are prepared without any delay and forwarded to the respective department heads.
    • To follow-up with the respective department heads in getting back the action taken/action planned report for the feedback sent.
    • To prepare monthly analysis of complaints and send to the management for perusal.
    • To follow-up relentlessly till achieving patient satisfaction.
    • To assist the patient/attendant for his/her need and in psychological recovery while being hospitalized.
    • To check if any patient requires family meeting and to co-ordinate with consultants and patient attendees to organize the family meeting.
    • To co-ordinate for conducting Patient Feedback review meeting once in every quarter and consolidate all required reports for the same.
    • To participate and contribute to departmental quality initiatives
    • To be aware of departments performance and objective.
    • To carryout data collection/support in data collection.
    • To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
    • To perform any Job / task as and when assigned by the Superior .
,

Keyskills :
patient safetyicufaxemailvisitinformanalysisrecoverymanagementconductingperformanceAcute CareInpatient CareNursing EducationhospitalMedicalSurgical

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