Associate Director/Leader - S2P Operations

Job Description

Source To Pay Operations Leader Background - The Source to Pay (S2P) team is a key part of Supply Chain Services portfolio and strategy. The S2P team purpose is enabling business functions to achieve greater return on investment by managing the spend efficiently and achieve the next level of procurement process simplification and automation. The S2P team is split into S2P Transformation (leading the S2P tools deployments) and S2P Operations. Job Purpose : - The S2P Operations Leader is responsible for leading the S2P Operations team which supports the day to day operations of EYs S2P solutions which include Mercury (SAP) SRM and other Interim Procurement Tools (IPTs).The main components of the S2P Operations team are: - S2P Analyst team which reviews and approves purchasing requests (shopping carts), resolves invoice exceptions for Purchase Orders (POs) in close co-operation with Accounts Payable Team and End Users, provides operational reporting related to KPIs, supports End Users with the overall S2P process and work in collaboration with Procurement Services in ramp up of PO coverage. - Catalog strategy and enablement for Mercury and IPTs- Ariba Network enablement for Mercury countries- PO requester team who is responsible for shopping cart entry and management of the PO process for countries where a user portal is deployed to increase PO adoption and drive speed to market- The Operations leader, in collaboration with the S2P Transformation team, is responsible for strategy formulation, organization design, and prioritization of all related initiatives and decisions regarding people, process, and technology for effective operations of the team. - The position provides stewardship, in collaboration with other key stakeholders, to assure that quality, operating, financial, and customer satisfaction objectives are achieved.- The S2P operations leader works in collaboration with Procurement Services and other stakeholders to deliver the best user experience to the customer with continuous improvement of tools & processes. - The S2P Operations leader is responsible to create a best in class S2P service organization providing users end to end seamless support- The S2P operations leader builds relationships with key stakeholders to drive adoption of the S2P solutions and processes, drive better buying decisions and increase spend under management. The Operations- Leader acts as point of escalation for key stakeholders in matters involving the S2P operations. Some of the KPIs that this leader will manage are:- Shopping carts - 90% of all shopping carts approved within 24 hrs- Invoice exceptions - 90% of invoice exceptions are resolved and returned to finance within 2 business days- Support in driving PO Coverage - 80%+ of invoiced spend is covered by PO, per rollout of No Requisition No Pay policy and targets Team Structure :- The team is based in multiple shared service centre locations around the globe and includes- S2P Analysts & Senior Analysts- S2P Area Team leads (Americas, EMEIA & APAC)- S2P Process Solutioning and Implementation lead- PO requester team which includes requesters and team lead Deliverables :- Drive innovation and transformation in the S2P processes to maximize benefits for Supply Chain Services and the business functions - Develops a high performing a team, responsible for the success of the S2P Operations team driving operational excellence. - Recruitment, performance management, coaching and personal development of team members- Oversight for planning and organisation of workload and work schedule ensuring back-ups are in place and no break in operations support- Accountable for team KPIs and work on corrective measures whenever the case requires- Manage escalations that may be raised- Review current processes and support implementation of Digital tools- Administrate, manage and document processes and operating procedures- Identify automation opportunities and work with the automation team to implement the same- Oversight for training and on-boarding of new team members and system users - Ensures EY procedures/ policies are followed in all daily activities and that processes are executed as per design- Ensuring maintenance of the Mercury Procurement Support Site - Manages key stakeholders and senior management relationships pro-actively, collect feedback and actively look for areas for improvement Core Competencies and Required Education/ Experience :- Bachelors degree required, advanced degree preferred- Proven Operations management experience preferably in the S2P space- Excellent knowledge of the S2P Process - Experience in driving innovative solutions and instilling a culture of innovation within teams previously managed- In depth knowledge of SAP SRM preferred - Prior team management skills with the ability to develop teams and cultivate talent- Strong influencing and relationship management skills- Strong verbal and written communication skills with good interpersonal skills - able to handle conflict situations and resolve issues satisfactorily- Lean Process Management Thinking - provide suggestions to improve service delivery and process efficiency- Excellent organization, analytical and problem-solving skills- Ability to work under pressure and deliver to tight deadlines- Ability to multitask and deliver multiple deliverables at once- Ability to question how things are done or voice a differing opinion- Results oriented with a focus on efficiency- Positive, can-do attitude and good business acumen- Culturally sensitive, capable of handling interactions with a global mind set - 15+ years of working experience,

Keyskills :
financeshopping cartteam managementadvisoryteam management skillssap srmreturn on investmentreportingsource to paymusic makingcustomer relationssupply chaincompliance