Associate SAAS Administrator

Job Description

Job Description

Would you like to be a part of the organization where high energy meets intellect If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!

Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today s fast - paced, highly competitive economy, organizations don t have time to waste forcing homegrown software, spreadsheets, and one - size - fits - all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with industry - specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations.

Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

Position Associate SAAS Administrator

JOB DUTIES AND RESP ONSIBILITIES

Monitoring of staging/production cloud services and applications

• Assist in the Product Line SaaS project work, which involves researching, investigating, documenting, presenting any findings and outcomes.

• Clearly and concisely documenting all platform changes and supporting information for approval as dictated by the change process.

• To work on and manage BAU / day to day tasks and assisting with testing when required

• To follow standards of work and policies that are in place and evidencing of such work where required as dictated by company accreditation (e.g. SOC2), if applicable.

• To provide support to the wider Customer Solutions team in a timely manner by receiving, clarifying and investigating incidents raised to the Product Line SaaS team.

• Offer complete and timely technical explanations throughout the incident resolution process and ensure that the requester of the incident fully understands the issue, its resolution and if relevant, the means for prevention.

• Ensure that all internal and external interactions are handled professionally and with the highest level, follow - through and consistently keep commitments.

• Acquire and maintain current knowledge of relevant products and service offerings.

• Develop sound understanding across all areas within the Product Line SaaS team and wider Support team.

• Attend training sessions offered and assist with peer training as needed

• Create knowledgebase / wiki articles and documents to be shared with customers and peers.

• SaaS platform support, such as monthly patching windows, platform upgrades, emergency issues impacting the platform which may requiring immediate investigation and action, one - off planned changes to address platform stability & optimisation

• Due to the nature of the SaaS environment, some out - of - hours work will be expected to support and maintain the environment so limit customer disruption.

JOB SPECIFICATIONS

Required Preferred Degree/Certification

Bachelor s degree

Master s degree

Ph.D.

J.D. (law)

Certification: Microsoft, Linux, CEH, AWS, Azure

Registration:

Licensure:

Other:

Work Experience (Indicate the approximate years of relevant work experience necessary for this position)

• Typically requires a minimum of 1 - 2 years of related experience.

• Previous experience in providing technical customer support.

• Previous experience in a Server Administration role or Software Application Support role

Knowledge Required

• Working knowledge of Amazon Web Services (AWS) or other cloud platforms (like Azure)

• Experience supporting and maintaining Window Server and database environments

• Understanding of relational databases and web applications

• Experience querying in Transact - SQL or similar SQL language

• Understanding of IIS and website administration

  Knowledge - Preferred

• Understanding of networks

• Understanding of .Net framework

• Experience in working with one or more of the following: HTML, XML, JavaScript, ASP.NET

• Basic knowledge of using PowerShell and batch files

• Knowledge of up - to - date programming languages such as C#, Java

  Skills and Abilities

• Good personal computer and business solutions software skills

• Ability to work independently and as part of a team

• Excellent time management and organizational skills

• Must have excellent verbal and written communication skills

• Strong analytical problem solving and decision - making skills

• Display strong work ethic and do whatever it takes to get the job done

Keyskills :
totalcostofownership batchfiles problemsolving writtencommunication customersupport timemanagement webservices applicationsupport customerexperience supplychain amazonwebservices businesssolutions supplychainmanagement communicationskills re