Associate Tech Support

0.00 to 1.00 Years Bangalore 05 Jul, 2023

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

Following our Business Code of Conduct and always acting with integrity and due diligence
Identifying operational improvement and finding solutions by applying CI tools and techniques
Handle Inbound / Outbound Calls within the critical metrics
Calls within the critical metrics
Knows and applies fundamental work theories/concepts/processes in own areas of work
To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time
Responds with appropriate levels of urgency to situations that require quick response or turnaround
Ability to the analyze the root cause and handle 1st level issues
Ability to make informed and timely decisions

Basic MS Office , Excel,
Speed and Accuracy
Active Listening
English Speaking, Reading and Writing
Logical Thinking

Keyskills :
probecall center operationsinbound callsoutbound callingactive

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Associate Tech Support

Job Description

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