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Avalon Hardware Support

5.00 to 9.00 Years   Bangalore   09 May, 2022
AJ Recruitment Services
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Qualification: B.Tech, M.Tech, BCA, MCALocation: NagavaraNote : Candidate looking for work from or part time Please dont applyKey Skills:Should have good hands of writing experience in computer hardware troubleshooting.About CoConcentrix was founded in 1983, its heritage can be traced back to 1973 to its insurance administration business solutions and services which were acquired in 2013 by Concentrix from IBM.[6] Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business(known as IBM Daksh) and the Minacs Group Pte.Job Description
    • Own, analyze, research and respond to ASP escalations in a timely fashion.
    • Identify potential engineering issues and/or trends in escalations by on-going analysis and tracking of escalations.
    • Meet core team competency requirements such ascustomer satisfaction goals, team metrics, Engineering outcomes and certification requirements.
    • In depth understanding of organizational goals and active participation in achievement of those goals
    • Work closely with and support technical teams.
    • Takes responsibility for tasks and decisions as documented in all processes and procedures.
    • Has willingness to update processes, training and procedures as required.
    • Key roles
    • To provide front line support via live web-chat support to certified technicians at ASPs.With a predominant focus on assisting field technicians with the repair of products, this team draws on technical information from groups such as Engineering, Service Training and Documentation.
    • To apply send CV & call us
    • Ms Anjum HR- hidden_mobile
    • A J Recruitment Services

Keyskills :
troubleshootinghardware networkingtechnical supporthardware supporttech support

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