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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Customer Care Executive |
EmploymentType | Full-time |
Experience Required : 4yrs to 6yrsPrimary Skill AVAVA IP TelephonySecondary Skill AVAYA Contact CenterDetailed knowledge of Avaya Communication 6 X 7 x in a distributed and centralized environment Avaya Session Manager 6 x VoIP H 323 and SIP and TDM ISDN and RBS CTI applications in a Call Center environment Avaya Peripheral Gateways Avaya CMS Modular Messaging AES Avaya 1X Agent Avaya IP Agent Product installation and troubleshooting on Avaya Aura Communication Manager Session Manager System manager Avaya Aura Experience Portal AEP Application Enablement Server AES Avaya Call Recorder ACR Avaya Call management system and Avaya Voice Portal AVP Excellent verbal and written communication interpersonal and customer service skills Ability to manage partners and vendors Time management and prioritization skills Ability to manage multiple activities and changing priorities,
Keyskills :
voiceportal contactcenter timemanagement callmanagement customerservice modularmessaging managementsystem writtencommunication allcenter