BMC Remedy ITSM Consultant

Job Description

Description and RequirementsBMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.At BMC, transformation is everything. It s how we fast track digital business for more than 10,000 customers worldwide 92 of the Forbes Global 100 to be exact. And it s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own.We re not new to IT solutions, but our attitude is. We have the clout of proven market leadership. But we also have the energy, optimism, opportunities, and private financial backing that makes us feel and act more like a start-up that knows no limits.For you, that means the chance to do more and be more not only making incredible things happen with technology but also reinventing the BMC business right now.A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That s BMC.If you are excited about Professional Services Team in Consulting Services, this could be for you!A BMC Remedy ITSM Consultant at BMC Software should:

• Liaison with customer to understand the scope and owns all aspects of technical planning
• Contributes to, and owns as appropriate, the analysis process and documentation deliverable including workshop facilitation and Gap Analysis
• Creates solution design document with sufficient detail and manages design within the scope of the SOW and project goals
• Owns all assigned areas of the build phase. Applies technical, education, and process knowledge and best practices to deliver consistent, high quality, production ready solutions.
• Integrate Remedy with other BMC products and third-party applications.
• Provides leadership and mentoring throughout the validation phase to ensure the customer fully vets the solution capabilities within the defined project scope.
• Successfully moves the customer into production and provides post go live support
• Work in and lead a team for deploying DSM solution at customer s location or remotely

Ideal Qualities We Seek and How You ll Put Them to Use

• Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge.
• Provides on time, accurate and realistic status reports or input to status reports using standard templates.
• Helps estimate the duration of role-specific activities.
• Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
• Seeks to identify and mitigate risks before issues arise.
• Manages and delivers assigned responsibilities within scope and budget.
• Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Services community using the internal tools available.
• Seeks to identify and share, with the BMC Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC capabilities.
• Maintains up to date training on BMC delivery methodology and applies it in all projects.

The Skills & Experience You ll Bring

• 5-10 yrs Relevant Years BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Analytics/Smart Reporting, SSO)
• Excellent presentation, documentation and communication skills
• Experience with integration methodologies like AI, Web Services etc.
• Experience on Java, JSP, Angular JS
• Experience of working on various Operating Systems, and Databases
• 3(+) Projects as Technical Lead.
• 3(+) Production Solutions Implemented.
• 3(+) Deployment(s) across Dev, UAT & Prod for full project life-cycle.

Please inbox your resume to nisha_singh_tp@bmc.comIt is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.,

Keyskills :
equipmentsupply changemanagement webservices itsm iso mentalhealthassessment itil bmcremedy assetmanagement digitalservices operatingsystems itmanagement consulting servicedesk solutiondesign asttrack