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Career Reboot Adaptive Management Services

5.00 to 10.00 Years   Bangalore   10 Sep, 2019
Hewlett Packard Enterprise
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

Hewlett Packard Enterprise is one of the worlds iconic tech companies, creating new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. We provide solutions which enable companies to mobilize their business; mine all their data for insights, on an open, agile cloud; all this securely. We aim at making the complex, simple. Bridging the old and the new. And we do that by harnessing big data, security, mobility, and cloud. We are the only company with the breadth and depth of innovative products and services to provide complete end-to-end solutions in big data, cloud, mobility, and security, not just a disparate set of IT components. We focus on delivering speed, simplicity, efficiency, and agility so that customers can realize their preferred business outcomes across architectures and in ways that suit their engineering requirements and budgets And this is who we are and why HPE exists to enable enterprises to accelerate innovation and time to value with the new apps and data, as well as to help you to optimize your current environments by: 1. Making hybrid IT simple to power your right mix to accelerate innovations for your unique enterprise 2. Powering the Intelligent Edge to create the next gen of digital experiences and services 3. Providing the expertise to make it happen to advise, integration and accelerate the outcomes for your enterpriseTo find out more about the opportunities with us, do visit us at https://careers.hpe.comIf You Have 5 Or More Years Of Experience And Were Away From The Workforce For a Minimum Of 12 Months, You Are Eligible For

  • Career Reboot is designed to help talented individuals transition back to work after taking time away to raise children, care for a loved one, or follow other pursuits.
  • Heres how it works: A temporary assignment lasting up to 12 weeks.
  • Online training to refresh your technical knowledge and skills.
  • Mentorship, buddy programs, and other networking support.
  • The opportunity to apply for full-time employment at the end of your assignment.
Responsibilities: Adaptive Management Services (AMS)-(Intern)
  • Operate, Administer and Govern customer setup.
  • Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
  • Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;
  • Participate in after-hours remote support rosters;
  • Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
  • Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
  • Technical writing skills will be required to publish Issue resolution documents (KM & KT)
  • Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
  • Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
  • Participate/Drive ITIL based change management, Problem management, incident management.

Keyskills :
set care itil it hp ustomersatisfaction bigdata teamperformance productsupport remotesupport changemanagement adaptivemanagement issueresolution fieldsupport technicalwriting managementservices problemmanagement makeithappen writings

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