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Cloud Migrations Manager

8.00 to 12.00 Years   Bangalore   20 May, 2023
Atlassian
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    The CMMs wear many hats and are committed to helping large customers migrate with ease. They help coordinate internal and external partners, work as consultants with customers from technical admins to executives, facilitate building strong project plans and drive customer accountability. In addition, they ll also serve as the voice of the customer internally and issues/drive insights that will craft product strategy and improve our customer success processes.Responsibilities:
    • Research and qualify inbound customers are migration ready based on their license profile and shared information;
    • Conduct discovery during the customer migration process to assess and understand their use case, migration needs and any potential roadblocks to migrating;
    • Advise customers on how to plan/prepare for migrations from On-Premise to Cloud;
    • Ensure customers partner with Technical Support for troubleshooting and to assist with the data migrations;
    • Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product;
    • Communicate customer trends and feedback to internal teams to drive improvements to documentation, tooling, product and process; and platform;
    • Develop strategic recommendations for how to improve the migration experience for our customers.
    On the first day, well expect you to have:
    • 8 to 12 years experience in a strategic customer-facing role within either customer support, customer success, a migrations-specific department, or other meaningful function.
    • Project management experience strong communication skills as well as a natural propensity for public speaking and experience with leading C-level conversations.
    • Ability to ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning;
    • Ability to build presentations, write content, and present to large audiences.
    • Experience navigating a SaaS working environment with DevOps or IT teams and optimally completing large projects. Familiarity with translating customers technical requirements to meaningful asks from the product and engineering teams
    • Broad experience working with Enterprise level customers, comfort in navigating a large organisation and confirmed past involvement in building strong cross-functional relationships internally.
    • Empathy for customer anxiety and experience in helping customers deal with change management within their organisation;
    • Proven strategic account management skills.
    • Ability to prioritise quickly and optimize process and tools to reduce inefficiencies and scale the program.
    • Experience in advancing potential customer challenges before they become full-blown issues and ability to partner with other teams to resolve and communicate needed information back to the customer.
    ,

Keyskills :
voice of the customeruse casecustomer supportproject planning

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