Cloud Operations Engineer

Job Description

Why will you enjoy this new opportunity The VMware Unified Endpoint Management (UEM) platform allows companies to make it easy for employees to work anywhere, any time, on any device, without compromising security. But making things easy for our customers is extremely challenging for us, so we are looking for unique thinkers of varying backgrounds that want to take on such complex, highly technical, customer-impacting challenges. The UEM team have a large customer base that spans across industry verticals including Fortune 500 companies. That means that the work you do here has a broad, measurable impact on the businesses and communities that these customers represent.This role is a great fit for engineers who want to own and support production systems while getting hands on with a wide variety of the latest and greatest technology platforms. We use a wide range of cloud platforms and technologies such as Ansible, AWS, VMware on AWS, SoftLayer, just to name a few. And we have a large catalog of internal and external training content that you can leverage, if you need to brush-up on something you know or to learn something new.What is primary need, technical challenge, and/or problem you will be responsible for The Infrastructure Services team drives the delivery of services and infrastructure to facilitate the running of core applications that make up our global SaaS offering. The team is actively involved in improving efficiencies in service reliability with automation and software solutions through collaborative efforts with other R&D groups within VMware. We are often involved in leading-edge use cases of the SaaS transformation of the product and work towards automated solutions for both infrastructure and the application.We need someone who has a DevOps mindset to solving problems and maintains a high degree of ownership as we continue our automation journey into software defined data centers. You would be expected to own production issues and support the day to day operations of running 10 global data centers, including working customer escalations or supporting internal teamsSuccess in the Role: What are the performance goals over the first 6-12 months you will work toward completing

• You will develop a solid understanding of the SaaS offering. This would be demonstrated by your understanding of the full infrastructure and automation stack and delivering features around automation and SDDC objectives and data center maintenance.
• You will join 24/7 on-call rotation schedule and work on a shift pattern. You may also be required to deal with any issues that arise outside of business hours.
• You will be expected to work closely with our other Engineering and Services teams on projects and DevOps initiatives around automation, site reliability, and business continuity.

What type of work will you be doing What assignments, requirements, or skills will you be performing on a regular basis

• You will be expected to come with 3+ years of industry experience in supporting and configuring data center hardware via remote management tools, creating and supporting various public clouds leveraging a high available approach or show equivalent experience in another cloud engineer role
• You will implement and improve process around DevOps, CI/CD, infrastructure as code and will be expected to come familiar with knowledge around our CI/CD pipelines and cloud automation tooling like Ansible, Terraform, Jenkins, PowerCLI, etc.
• You will also be expected to troubleshoot various production issues using your solid experience with on-premise and cloud-based infrastructure and services and know your way around the complete vSphere product suite (ESXi, vCenter, NSX, vSAN), F5 BIG IP, AVI Networks, DYN, Route53 and related products.
• Collaborate in-person or on Slack and Zoom with other R&D teams, other Services teams on projects and integrations for our Cloud Services.

What is the leadership like for this role What is the structure and culture of the team like The hiring manager for this role is Oliver Kanani, Senior Manager of Infrastructure Services. He has 10 years experience working on the WorkSpace ONE UEM product spread across multiple different teams Database, Application, Server and Network. Oliver s management philosophy is to build a team culture that encourages everyone to always challenge the status quo and empower individuals to make their own decisions and to always bring new ideas to the table.The core team is current made up of 8 engineers and continues to grow! The team has varied backgrounds and are spread out across the US and India (Bangalore). The team often works with other Services and R&D teams and individuals on cross team projects and across geographies and time zones, so you will need to manage expectations for your availability and delivery times with your teammates and with the various other teams with whom you will be working.What are the benefits and perks of working at VMware You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com .

• Employee Stock Purchase Plan
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community
• Rethinks Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

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Keyskills :
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