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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Experience 5 - 15 years Familiarity with NoSQL databases. Experience in troubleshooting distributed high performance systems. Experience working with users/ developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.) Experience managing and troubleshooting Linux and Windows systems. Experience with networking products, servers and supporting data center requirements Programming experience in PHP/ Java/ .Net/ Ruby/ Perl/ Python. The more the merrier. Excellent analytical skills, passion for pinning down technical issues and solving problems.Reach out deepa.m@careerxperts.com to set up your next adventure! Responsibilities As a Senior Product Support Analyst you will : Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis.Recommend best practices in Server setup, design patterns for best performance. Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations. Become a product expert for customers and stay up- to- date on new features. Identify and write internal and external technical articles or knowledge- base entries, like typical troubleshooting steps, workarounds or best practices.,
Keyskills :
unix environment troubleshooting nalyticalskills datacenter designpatterns productsupport performancetuning networkingproducts applicationservers