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Cluster ManagerBangalore

8.00 to 9.00 Years   Bangalore   14 Dec, 2019
Bundl Technologies Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job Responsibility

  • Set SOPs for Kitchens and ensure the Unit level team follows the same.
  • Monitor Consumer complaints on a daily basis to ensure it is within set targets . Share it with the unit team. Take corrective action, if required.
  • Ensure 100% acceptance of order. Create awareness about ArP(Arrive to pickup) target prep time among the cluster teams and ensure that these are met. Work towards reducing it in the cluster through process improvement initiatives in order to improve restaurant ratings.
  • Monitor and provide feedback on Stealth brands performance.
  • Regular follow-up with Field ops team for timely assigning of DEs.
  • Ensure ingredients in the kitchen are available at all times through regular visits, random checks on back-end reports etc. based upon the forecasting data.
  • Conduct regular Food Safety audits and ensure all Quality, SOP, Shelf life and hygiene practices are followed
  • Execute plans to ensure achievement of AOP (Annual Operations Plan) target.
  • Conduct meetings with Unit Manager to monitor unit level performance. Take corrective action if required.
  • Identify ways to reduce costs at Unit level (cash purchases/ indent without forecast/ avoid excess manpower etc.) Suggest Unit level changes in expense structure to achieve business targets.
  • Measure the food cost, packaging cost, labor cost, admin cost etc. twice a month so as to contribute to P&L.
  • Cross check inventory (Good received/ Purchase order/ transfer order etc.) on regular interval to minimize spillage and ensure avoiding holding excess stock.
  • Cross check Petty cash expenses for units and ensure petty cash expenses are reduced.
  • Verify the expenses data sent by the Unit manager to the finance team. Review Profit and Loss of the respective cluster kitchens with Unit Manager twice a month.
  • Ensure the set training plan is followed unit wise.
  • Ensure personal & professional development of direct reports and perform managerial activities as required.
  • Conduct periodic reviews and give feedback to the team to ensure optimal performance. Provide career path for the cluster team and ensure the attrition percentage is kept under control at cluster level.
  • Ensure compliance to all necessary food safety regulations in the cluster. Ensure basic hygiene is in place. Identify and implement innovative solutions to aid food safety in the assigned cluster.
  • Ensure the safety/ risks are highlighted and safe behavior displayed within the kitchens. Tracking safety scorecard to correct the near-misses and review RCA for safety and developing Corrective and preventive action (CAPA).
  • Ensure adherence to the set SOPs across the units.
  • Identify the process improvement opportunities and implement them for delivering better and faster output.
  • Education Qualification: Graduate/Post-graduate from Hotel Management InstitutesSpecialization in Operations.
  • Experience : Minimum 8 years of experience in the Food and Beverage, QSR, Entertainment or FMCG
,

Keyskills :
sales marketing businessdevelopment retail insurance processimprovementinitiatives pettycash shelflife foodsafety safetyaudit hotelmanagement preventiveaction ective preventiveaction rectiveaction

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