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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Finance / Accounts / TaxSales / BD |
| EmploymentType | Full-time |
Job DescriptionJob purposeThe collections associate is accountable for optimizing the maximum cash collection from customers. This position serves as a main customer contact regarding invoicing and payments , while handling large volumes of calls and emails. The Customer Service Associate must enjoy working directly with customers and be able to correctly analyze and cash from customers. The successful candidate must be able to communicate effectively , work independently , and be capable of meeting strict deadlines.Duties and responsibilitiesEssential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Plan , analyze , and collect on past due accounts while maintaining a strict adherence to our Collections policies and procedurescollection calls and / or correspondence in a fast paced goal oriented collections department.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable DepartmentIdentify and implement process improvement opportunities in the collection processDynamic decision - making and impeccable judgmentEstablish and maintain effective and cooperative working relationships with customers and sales.Internal and External customer interfaceParticipate in team planning meetingsHigh volume phone calls to assigned delinquent customersProvide excellent & considerate customer service to dealers and salesConsistently deliver a high level of service to achieve and maintain high satisfaction levels and support client retentionResearch , resolve , and respond to issues and inquiries from clients and brokersSkills / RequirementsQualificationsTo be considered for and to perform this job successfully , an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge , skill and / or ability required. Qualifications include:Education and / or ExperienceClick or tap here to enter text.Specialized knowledgeMS ExcelSDFC and / or Netsuite Knowledge a plusSkillsStrong attention to detail , goal orientedCommitment to excellent customer serviceExcellent written and verbal communication abilitiesDemonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow , or partnering with other unitsAbilitiesAbility to prioritize and manage multiple responsibilitiesAbility to work independently without constant supervision while being a member of the teammust be able to communicate effectively and work cross functionallyGoal - oriented with an acute attention to detailSolution - oriented approach to workOther characteristics such as personal characteristicsProfessional Certification,
Keyskills :
planning payments invoicing cash research erbalcommunication customercontact processimprovement cashcollection customerservice accountsreceivable