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Contact Center Technologies Implementation

8.00 to 10.00 Years   Bangalore   12 Dec, 2020
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Contact Center Technologies Implementation,Unified Communication and Collaboration Implementation
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : 1-Plan, design, implement, and support IP-based call center and eGain Omnichannel solutions 2-Develop and implement the technical architecture and physical design of the Contact Center Infrastructure including eGain Cloud Solution 3-Recommend improvements in hardware and software to drive platform stability 4-Perform Sizing and Capacity management of Cisco UCCE elements: ICM, CCVP, CUCM 5-Supporting cloud base eGain Omnichannel solutions which includes Web, Facebook, WhatsApp,
      • Technical Experience : o Cisco UCCE o eGain Omnichannel o IVR o CVP o CTIOS o Cisco Finesse o Core Java o MS SQL Database Should be ready to work in 24/7 business support environment Should be having 8 - 10 years of experience on Cisco Voice platform CCNA - Cisco Certified Network Associate CCNP - Cisco Certified Network Professional UCCED - Designing Cisco Unified Contact Center Enterprise Experience to handle L2/L1 team and train them on customer solutions
      • Professional Attributes : Good Communication skill
    • Educational Qualification : BTECH/BE/MSC
,

Keyskills :
cisco certified network associatecisco certified network professionalms sqlcore javacisco voicesql databasecontact centerphysical designcisco certifiedcapacity managementcall center

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